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Troubleshooting

  • What computer do I need to run Looking Glass Portrait?
  • What do the LED indicators mean?
  • HoloPlay Studio Error — "Could not sync: no data connection to Looking Glass Portrait found. Please make sure the Portrait USB-C cable is securely connected to your computer"
  • I don't have a native HDMI port and my adapter doesn't work.
  • Do I have to unscrew the base plate screws?
  • How do I force HoloPlay Studio to use my dedicated GPU?
  • How do I clean my Looking Glass display?
  • I see the blue LED indicator, the Looking Glass turns on but the display itself is not recognized by display settings
  • Looking Glass Portrait is displaying a green screen.
  • Why am I getting the "Bad Display Adapter" Error?

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