Go - How can I check whether my network is 2.4GHz or 5GHz?

To ensure a smooth connection process, you'll need to verify that you're connecting to a 2.4GHz network. Here's a simple guide to help you check:


  1. Check your router settings: Many routers use different names for 2.4GHz and 5GHz networks. Look for network names ending in "2G" or "2.4GHz".


    Use your smartphone:

    • On Android: Go to Settings > Network & Internet > WiFi > Select your network > View network details. Look for "Frequency" or "Band".
    • On iOS: You'll need to use a third-party app like "Airport Utility" or "WiFi Analyzer" to check the band.


      Use a computer:

    • On Windows: Right-click the WiFi icon > Open Network and Internet settings > Properties (under the current network) > Look for "Network band".
    • On Mac: Hold Option and click the WiFi icon in the menu bar. Look for "Channel" - if it's between 1-11, it's 2.4GHz.

  2. Ask your internet service provider: If you're unsure, contact your ISP. They can guide you on how to connect to the 2.4GHz band of your specific router.


Troubleshooting Tips

  • If you can't find a 2.4GHz network, check your router settings. You may need to enable the 2.4GHz band.
  • Some routers combine both bands under one name. In this case, try disconnecting from 5GHz on your mobile device before setting up the Looking Glass Go.
  • If you're still having trouble, consider using a WiFi analyzer app to identify available 2.4GHz networks in your area.

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