Go - The firmware is not updating, or the update is taking too long.

If your Go does not connect to Wifi at all, try manually updating the device's firmware.

For the best experience here we recommend using a Windows machine, since MacOS doesn't natively support MTP.

For Windows OS:

1. Download this firmware file here.
2. Then, factory reset the Go by following this procedure:
   1. Unplug the Go from USB-C power.
   2. Hold the power button.
   3. Plug in the USB-C power to the Go.
   4. Continue holding the power button for 10 seconds.
   5. Release the power button after 10 seconds.
   6. Your LED should flash yellow if you’ve successfully activated the factory reset.

   7. Leave the Go running until the LED stops flashing yellow.

      The LED will flash yellow for approximately 1 minute.

      Do note that if you factory reset your Go, you will lose connection to your WiFi network and your uploaded holograms will be removed from your playlist until you connect to WiFi again.

3. Plug the Go into a Windows computer and turn it on, from there you should see the Go show up under My Computer .
4. Drag the firmware file you downloaded into the Go's root storage folder.
5. Turn the Go off.

6. Reconnect the Go to wall power and turn it on.

   This will start the firmware update, please wait until the Go's LED changes from purple to white.

   This can take about 10-20 minutes. Once that happens the firmware update is complete!​​

For MacOS:

1. You'll need a software called OpenMTP to access the Go's storage. MTP on MacOS is a bit finicky and can be interrupted by other programs like Google Drive, Dropbox and even Google Chrome.
2. Then, factory reset the Go:
   1. Unplug the Go from USB-C power.
   2. Hold the power button.
   3. Plug in the USB-C power to the Go.
   4. Continue holding the power button for 10 seconds.
   5. Release the power button after 10 seconds.
   6. Your LED should flash yellow if you’ve successfully activated the factory reset.

   7. Leave the Go running until the LED stops flashing yellow.

      The LED will flash yellow for approximately 1 minute.

      Do note that if you factory reset your Go, you will lose connection to your WiFi network and your uploaded holograms will be removed from your playlist until you next connect to WiFi.

3. Once you have OpenMTP working, connect your Go to your Mac and turn it on. You should then see the storage drive show up in OpenMTP, from there you can drag the firmware onto the Go.

4. Once this has copied over correctly, you'll need to unplug your Go and connect it to wall power via the included adapter and USB-C cable. turn it on and wait for the light to change from purple to white, this will take about 10-20 minutes.