What does warranty not cover?
Our limited 12-month warranty does not cover:
(a) Damage from physical abuse such as dropping the unit or impact from hard objects;
(b) Physically damaged connectors;
(c) Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner's manual for this product;
(d) Any shipment of the product (claims must be presented to the carrier);
(e) Repair or attempted repair by anyone other than or approved by Looking Glass;
(f) Any unit which has been altered or on which the serial number has been defaced, modified or removed;
(g) Normal wear and any periodic maintenance;
(h) Damage due to inappropriate storage;
(i) Deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity;
(j) Damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc);
(k) Damage due to connecting other than certified usb charger/equipment to the usb port;
(l) Damage due to liquid contamination and / or battery leakage;
(m) Damage resulting from any use other than that it was intended for;
(n) Product purchased as ex-demo, refurbished stock or second hand.
(o) Any aesthetic alterations due to normal usage or ageing.
if you have purchased your unit through an unauthorised reseller, from e-commerce platforms such as eBay, Amazon, Reverb, there is a risk of receiving a used or defective product.