What does warranty not cover?

Our limited 12-month warranty does not cover:

(a) Damage from physical abuse such as dropping the unit or impact from hard objects;

(b) Physically damaged connectors;

(c) Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner's manual for this product;

(d) Any shipment of the product (claims must be presented to the carrier);

(e) Repair or attempted repair by anyone other than or approved by Looking Glass;

(f) Any unit which has been altered or on which the serial number has been defaced, modified or removed;

(g) Normal wear and any periodic maintenance;

(h) Damage due to inappropriate storage;

(i) Deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity;

(j) Damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc);

(k) Damage due to connecting other than certified usb charger/equipment to the usb port;

(l) Damage due to liquid contamination and / or battery leakage;

(m) Damage resulting from any use other than that it was intended for;

(n) Product purchased as ex-demo, refurbished stock or second hand.

(o) Any aesthetic alterations due to normal usage or ageing. 

if you have purchased your unit through an unauthorised reseller, from e-commerce platforms such as eBay, Amazon, Reverb, there is a risk of receiving a used or defective product.