What is the return policy?

You have the right to get a refund on your order within 30 days from the day you receive the product. To exercise this, you must let us know before the withdrawal period has expired by submitting a request to our support team.

A valid reference to the original invoice or receipt must be provided and products should be sent back without undue delay and in any event no later than 30 days from the day you received your parcel.

Shipping or import charges will not be refunded.

If you wish to return your product, please send us a request to orders [at] lookingglassfactory.com