HoloPlay Studio Error — "Could not sync: no data connection to Looking Glass Portrait found. Please make sure the Portrait USB-C cable is securely connected to your computer"
1. Double-check that the USB-C cable is connected to the PC and not to the wall adapter. Data is delivered through the USB-C cable so if it's not connected to the PC that is running HoloPlay Studio, Looking Glass Portrait will not be able to sync. The configuration for desktop mode should be as follows:
2. Restart the computer and do a power on/off on the Looking Glass Portrait device.