My Looking Glass Portrait isn't syncing the files. When I switch to standalone mode, all I see is the Looking Glass logo. None of my files synced.

There are a couple of instances where we've seen this happen.

  • First, make sure that you have the latest versions of HoloPlay Service & HoloPlay Studio downloaded.
  • Double-check that you have the USB-C cable plugged into your PC via the cable that we've provided (USB-C ↔ USB-C).
  • If you've followed all the steps below, there are two additional troubleshooting steps that you can take: 
  1. Make sure that there is no antivirus software installed on your computer that is targeting and blocking the HoloPlay Studio application.
  2. If that still doesn't work, right-click and click Run as administrator. 
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